FAQ

Frequently Asked Questions

How do I receive vouchers and specials?

By subscribing to our newsletter you are qualified to receive our coupons, specials and our monthly newsletters.

Do you offer bulk purchase discounts?

Please get in touch with our team of [email protected] if you’re looking to purchase items in larger quantities.

How do I make a purchase? 

To make a purchase, simply add the items you would like to purchase to your cart and proceed to checkout

At checkout, you will be asked to provide payment information, including the payment method you would like to use. 

If you face any issues with your order, please contact [email protected]  and our team will resolve your issues immediately.

Are there any shipping fees? 

 If you are a resident of Ho Chi Minh City (Saigon) shipping is free of charge!

 For orders outside HCMC the fees will vary depending on the size and weight of the product, as well as the destination. 

 You can view the shipping fees for your order at the time of checkout.  

What payment methods are accepted? 

 You can pay in Bitcoin, cash-on-delivery or domestic bank wire (Vietnam).

I prefer to stay anonymous. Can I just show up at your shop and purchase in person?

BitcoinVN Shop currently does not operate a public-facing brick-and-mortar facility.

However, if you are based in Ho Chi Minh City (Saigon) and wish to purchase in person please reach out to [email protected] and we will facilitate a solution.

I prefer not to register via your website for privacy reasons. Can I still make a purchase?

Almost certainly yes.

Please reach out to [email protected] and we will facilitate a solution.

What is your product warranty?

BitcoinVN Shop is official reseller of Trezor and Ledger hardware wallets in Vietnam 

As such we are able to offer a one-year-warranty should your device turn out faulty.

Please get in touch with our team at [email protected] if your Trezor or Ledger device fails within this period.

I was really happy with your service and would like to leave a review! Where can I do so?

We feel rewarded and encouraged by every positive review we receive.

So, yes – you can!

The preferred review platforms would be either on Trustpilot, our Facebook page or our own website.

I was really unhappy with your service and would like to leave a review! Where can I do so?

See above.

That said, we would encourage you to reach out to our team at [email protected] first to see if we can fix your issue (we are almost certain, we can!).

What is the official channels of BV Shop?

You can find out BV Shop official channels list here.